SpottsDesigns.com
(570) 584-4745 Hughesville Showroom

Terms and Services

Doug Spotts Appliance, Inc. -  DBA: Spotts Appliance, Spotts Designs, Spotts Appliance & Design

 

Easy Read - Terms & Conditions: (Please see section below for full terms & conditions)

Introduction Welcome to Spotts Appliance & Design! By using our website or purchasing our products/services, you agree to these Terms and Conditions (the "Agreement"). If you do not agree, please do not use our services.

Eligibility To use our services, you must:

  1. Be 18 or older.
  2. Have the legal capacity to enter a binding contract.
  3. Be a U.S. resident. You agree to provide accurate registration information and keep it up to date.

Changes to Agreement We may update this Agreement occasionally. Significant changes will be communicated to you. Continuing to use our services after such changes means you accept the new terms.

Content Usage You agree not to:

  • Copy, redistribute, or reproduce any website content without permission.
  • Reverse-engineer, decompile, or create derivative works based on our content.
  • Circumvent any content protection mechanisms.
  • Share your password or use another person's credentials.

Intellectual Property This Agreement does not grant you rights to our trademarks, service marks, or other brand features.

After-Hours Contact Policy To respect our employees' personal time, we have established the following policy:

Policy Guidelines

  • Business Hours: Monday-Friday, 9:00 AM - 5:00 PM; Saturday, 9:00 AM - 12:00 PM.
  • After-Hours Contact: Customers should refrain from contacting employees outside these hours via personal channels. Use the official communication channels for urgent matters:
  • Consequences: Violations may result in restricted access to after-hours communication and potential refusal of sales/service.

Purchases

  • Sales Tax: Sales tax calculations on the website are estimates. Final sales tax will be calculated at product delivery.
  • Payment Terms: By making a purchase, you agree to the terms of your credit card agreement. Payment is expected at the time of purchase or service completion. Returned checks will be subject to a fee of $50.00. Any amount past due may be subject to a 2% interest charge.

Service Fees

  • Diagnostic & Troubleshooting Fees: For non-warranty items, a Spotts Appliance rep will provide an official repair estimate. We do not service items under warranty not purchased from us. All service work is guaranteed for 30 days.

Refunds & Returns

  • Return Policy: We have a 48-hour return policy. After that, all sales are final unless an RMA is approved. Utilize our product experts before purchasing to ensure the right product.
  • Defective Products: Most of our products include a one-year parts and labor warranty. If your product is defective upon arrival, notify us within 48 hours. After 48 hours, contact the manufacturer directly.
  • Damaged Products: All our shipments are 100% insured. If products are damaged during shipping, they are eligible for repair or replacement. Inspect your product upon delivery and refuse it if damaged.
  • Product Does Not Meet Your Needs: If you are not satisfied with your purchase, contact us regarding any return. Delivered products in use are not returnable. Returned products must be free of cosmetic damage and may incur a restocking fee.
  • Special Orders: Special order merchandise may be subject to a restocking fee and is not eligible for return if delivered and out of the box.
  • Delivery/Installation: Will not be refunded. As sales are final. Make sure your space is ready. If Spotts Appliance is not able to make all the connections during the installation, installation will not be refunded. You incure additional fees if additonal installation is needed. 

Refunds & Returns Restocking Fees

  • Standard Products: Returned products in new, unused condition may incur a 15% restocking fee.
  • Installed Products: Products that have been installed or attempted to be installed cannot be returned.
  • Special Orders: May incur a 15% restocking fee even if not yet delivered.
  • Delivery/Installation: You may incure addition delivery/installation fees.

Appliance Scrap Terms and Conditions

  • By choosing Spotts Appliance to scrap your appliance, you agree to the following terms and conditions:
  • Transfer of Ownership: Once you instruct Spotts Appliance to scrap your appliance, ownership of the appliance is immediately transferred to Spotts Appliance. You relinquish all rights to the appliance, and it cannot be returned to you under any circumstances.
  • No Refunds: You acknowledge that by scrapping your appliance with Spotts Appliance, you will not receive any compensation, refund, or credit for the appliance, regardless of whether you paid for the scrapping service.
  • Final Decision: Once Spotts Appliance takes possession of your appliance for scrapping, all decisions regarding the disposal or recycling of the appliance are at the sole discretion of Spotts Appliance. The appliance will be processed according to our internal procedures, and no further claims or requests related to the appliance will be entertained.
  • Irrevocable Decision: The decision to scrap your appliance is final. This includes situations where a new appliance you purchased does not fit, or you are unsatisfied with it. Once the old appliance is scrapped, it cannot be reclaimed, and no compensation will be provided.
  • Scrapping After New Purchase: Even if you purchase a new appliance and decide to scrap your old one, if the new appliance does not fit or does not meet your expectations, the scrapped appliance cannot be returned to you. By choosing to scrap the appliance, you confirm that you fully understand and agree to these terms and will not seek to reclaim the appliance or any associated value at any future time.

Warranties We provide our services on an "as is" and "as available" basis without warranties. Use of our services is at your sole risk.

Limitations of Liability Our liability for any claim is limited to the purchase price paid for the products or services. We are not liable for special, incidental, consequential, or punitive damages.

Indemnification You agree to indemnify us from any claim arising from your use of our services or violation of this Agreement.

Force Majeure We are not liable for non-performance due to events beyond our control.

Disputes Any dispute will be resolved by contacting us first. If unresolved, it will be governed by the laws of Pennsylvania, with disputes handled in the appropriate jurisdiction within Pennsylvania. You waive the right to a jury trial.

Agreement Updates Effective as of [Insert Date]. We may revise these terms without prior notice. Continued use of our services indicates acceptance of the updated terms.

Website & Pricing We strive for accuracy but mistakes can occur. Prices and availability are subject to change without notice. We reserve the right to correct any errors, including after an order has been placed.

 

Full Terms & Conditions:

By visiting our website or purchasing products or services from us, you are entering into a binding contract with us.  

Your agreement with us includes these Terms and Conditions of Use (the “Agreement”).  You acknowledge that you have read and understood this Agreement, accept this Agreement, and agree to be bound by it.  If you don’t agree with (or cannot comply with) the Agreement, then you may not use our website, products, or services.  Please read the Agreement carefully.

In order to use our website or purchase our products or services, you need to (1) be 18 or older, (2) have the power to enter a binding contract with us and not be barred from doing so under any applicable laws, and (3) be a resident in the United States.  You also promise that any registration information that you submit to us is true, accurate, and complete, and you agree to keep it that way at all times.

Occasionally we may, in our discretion, make changes to the Agreement.  When we make material changes to the Agreement, we’ll provide you with prominent notice as appropriate under the circumstances.  In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes.  Please therefore make sure you read any such notice carefully.  If you do not wish to continue using us under the new version of the Agreement, you may terminate the Agreement.

You promise and agree that you will not copy, redistribute, or transfer content from this website (the “Content”).  The following is not permitted for any reason whatsoever:

copying, redistributing, reproducing, “ripping”, recording, transferring, performing or displaying to the public, broadcasting, or making available to the public any part of the website content, or otherwise making any use of the website content which is not expressly permitted under the Agreement or applicable law or which otherwise infringes the intellectual property rights (such as copyright) in the content or any part of it;

reverse-engineering, decompiling, disassembling, modifying, or creating derivative works based on the Content or any part thereof unless permitted by applicable law; circumventing any technology used by us, our licensors, or any third party to protect the Content; selling, renting, sublicensing or leasing of any part of the website content; circumventing any territorial restrictions applied by us; manipulating the Content by using a script or other automated process; removing or altering any copyright, trademark, or other intellectual property notices; providing your password to any other person or entity, or using any other person’s or entity’s username and password; and “crawling” our website or otherwise using any automated means (including bots, scrapers, and spiders) to collect information from us.

Your password protects your user account, and you are solely responsible for keeping your password confidential and secure.  You understand that you are responsible for all use of your username and password on the Service.  If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, you agree to notify us immediately and change your password as soon as possible.  You agree that we are not liable for any loss or damage resulting from your failure to properly secure your password.

This Agreement does not grant you any rights to any of our trademarks, service marks or other brand features, whether for commercial or non-commercial use.

You agree not to use the website in any manner not expressly permitted by the Agreement.  We grant no right, title, or interest to you in any of the website content.

Spotts Appliance & Design After-Hours Contact Policy

At Spotts Appliance & Design, we are committed to providing exceptional service to our customers while also respecting the personal time of our employees. To maintain a professional and respectful work environment, we have established the following policy regarding after-hours contact.

This policy outlines the appropriate channels for customers to contact employees of Spotts Appliance & Design, particularly outside of regular business hours. It aims to protect employees' personal time and ensure that all communications are handled professionally and efficiently.

Policy Guidelines

Business Hours Communication:

Customers are encouraged to contact Spotts Appliance & Design during our regular business hours: Monday to Friday, 9:00 AM to 5:00 PM, and Saturday, 9:00 AM to 12:00 PM.

During these hours, our team is available to assist with inquiries, provide support, and handle all customer service matters.

After-Hours Contact:

Employees are not required to respond to work-related communications outside of regular business hours.

Customers must refrain from contacting employees directly via personal phone numbers, social media platforms (e.g., Facebook Messenger), or other personal messaging services after hours.

For urgent matters that cannot wait until the next business day, customers should use the following official communication channels:

Phone: 570.584.4745

Email: [email protected]

Website Contact Form: https://www.spottsappliance.com/contact-us

Consequences of Violations:

Any customer who repeatedly violates this policy by contacting employees outside of business hours through personal channels may face restricted access to after-hours communication channels.

Persistent violation of this policy could result in a refusal of sales and/or service from Spotts Appliance & Design.

Employee Privacy:

Employees' personal contact information, including phone numbers and social media accounts, should not be shared with customers.

Employees should not engage in work-related conversations on their personal social media accounts or messaging services.

Emergency Situations:

In case of a true emergency that requires immediate attention, customers should use the official emergency contact number: [Insert Emergency Contact Number]. This number is monitored and will ensure a prompt response.

Enforcement:

Any breach of this policy by employees or customers will be addressed promptly. Employees should report any after-hours contact from customers to their supervisor.

Repeated violations by customers may result in restricted access to after-hours communication channels and potential refusal of sales and/or service.

Communication of Policy

This policy will be communicated to all employees and customers of Spotts Appliance & Design.

Employees will receive training on how to handle after-hours contact and the importance of maintaining work-life balance.

Customers will be informed of this policy at the time of purchase and reminded periodically through official communication channels.

Conclusion

At Spotts Appliance & Design, we value our employees' well-being and our customers' satisfaction. By adhering to this policy, we can ensure that all communications are handled professionally and efficiently while respecting the personal time of our dedicated team members.

For any questions or concerns regarding this policy, please contact [Insert Contact Person] at [Insert Company Phone Number] or [Insert Company Email Address].

Purchases

Any and all sales or use tax will be your responsibility.  Sales tax calculations on the web site are an estimate only.  Your true sales tax, if applicable, will be calculated and presented to you at the time of product delivery. When you make purchases from us using your major credit card, you agree to honor the terms and conditions of your cardholder agreement.

Service / Diagnostic & Troubleshooting Base Fee

Unless the item is under a manufacturer’s warranty a Spotts Appliance rep will call with an official estimate for the repair. We determine the estimate for repair by the complexity of the issue, the industry rate, and the knowledge it takes to perform the repair to be done correctly. We do not service any items under warranty that were not purchased from Spotts Appliance. All service work is guaranteed for 30 days.    

Refunds & Returns

We have a 48-hour return policy after that, all sales are final. Any request will need to have an approved RMA request. At our discretion, and after following the manufacturer requirements to diagnose or replace. Issues that arise from the environment such as plumbing and or electrical that have affected or caused the item to have an issue are not accepted.  

We are committed to your satisfaction! Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please Contact Us or the manufacturer. Manufacturer information is included in the product literature. 

*NOTE: Most manufacturers require one to three service call to diagnose a problem or qualify for replacement.

Damaged Products

All our shipments are 100% insured. Product(s) damaged during shipping are eligible for repair or replacement if it is not repairable, at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery at that time. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs

If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a 15% restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

Special order merchandise may be subject to a 15% restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Appliance Scrap Terms and Conditions

By choosing Spotts Appliance to scrap your appliance, you agree to the following terms and conditions:

  1. Transfer of Ownership: Once you instruct Spotts Appliance to scrap your appliance, ownership of the appliance is immediately transferred to Spotts Appliance. You relinquish all rights to the appliance, and it cannot be returned to you under any circumstances.

  2. No Refunds: You acknowledge that by scrapping your appliance with Spotts Appliance, you will not receive any compensation, refund, or credit for the appliance, regardless of whether you paid for the scrapping service.

  3. Final Decision: Once Spotts Appliance takes possession of your appliance for scrapping, all decisions regarding the disposal or recycling of the appliance are at the sole discretion of Spotts Appliance. The appliance will be processed according to our internal procedures, and no further claims or requests related to the appliance will be entertained.

  4. Irrevocable Decision: The decision to scrap your appliance is final. Once the old appliance is scrapped, it cannot be reclaimed, and no compensation will be provided.

  5. Scrapping After New Purchase: Even if you purchase a new appliance and decide to scrap your old one, if the new appliance does not fit or does not meet your expectations, the scrapped appliance cannot be returned to you. By choosing to scrap the appliance, you confirm that you fully understand and agree to these terms and will not seek to reclaim the appliance or any associated value at any future time.

Warranties

WE DO NOT MAKE ANY WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH US AND/OR OUR WEBSITE.  WE PROVIDE OUR SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS.  TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE THAT USE OF ANY SERVICE OFFERED BY US IS AT YOUR SOLE RISK AND WE DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.  THESE WARRANTIES INCLUDE BUT ARE NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION OR NON-INFRINGEMENT.  WE DO NOT WARRANT THAT OUR SERVICE WILL BE FREE OF ERRORS OR DEFECTS, UNINTERRUPTED, TIMELY, OR SECURE.  WE WILL NOT BE LIABLE FOR ANY DAMAGES OR LOSS TO YOUR COMPUTER SYSTEM RESULTING FROM THE DOWNLOAD OF MATERIAL OR DATA FROM THIS WEBSITE OR ANY OTHER SERVICE PROVIDED BY US.  ANY MATERIAL DOWNLOADED IS USED AT YOUR OWN DISCRETION AND RISK. 

Limitations of Liability

AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE FOR ANY AND ALL CAUSES WHATSOEVER SHALL BE LIMITED TO THE PURCHASE PRICE PAID OR PAYABLE TO US FOR THE PRODUCTS OR SERVICES GIVING RISE TO THE CLAIM.  IN NO EVENT WILL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY, OR OTHER INDIRECT LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS OR PROFITS, DOWNTIME, LOSS OF USE, OR LOSS OF OR DAMAGE TO DATA, EQUIPMENT, OR PROPERTY, HOWEVER CAUSED, WHETHER FORESEEABLE OR NOT, AND EVEN IF ADVISED OF THE POSSIBILITY THEREOF.  THESE LIMITATIONS

WILL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER CONTRACT, TORT, STRICT LIABILITY, BREACH OF WARRANTY, INDEMNIFICATION, OR OTHERWISE, INCLUDING WITHOUT LIMITATION, NEGLIGENCE AND

DETRIMENTAL RELIANCE, AND NOTWITHSTANDING THE FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. 

Indemnification

You agree to indemnify, defend, and hold us harmless from any claim, demand, action, or damage, including reasonable attorney’s fees, made by any third party or governmental agency arising out of or related to your use of any service offered by us, and you warrant that you will not use the information that we have provided you in violation of any state or federal law.  You further agree to indemnify, defend, and hold us harmless, in addition to holding harmless our parents, officers, directors subsidiaries, affiliates, employees, agents, and suppliers, and their respective affiliates, officers, directors, subsidiaries, employees, and agents, from any claim, cause of action, demand, liability, or damage, including reasonable counsel fees, made by any third party or governmental agency resulting from your use of any service that we have offered or your violation of this Agreement, including without limitation, interference with property rights, claims or suits for libel, violation of rights of privacy or publicity, trespass, violations of Federal or State Law, patent infringement, copyright infringement, trademark infringement, or plagiarism.  We reserve the right to, at our sole discretion, assume the exclusive defense and control of any matter subject to indemnification by you.  Our assumption of such defense, however, shall not excuse any of your indemnity obligations.

Force Majeure

Neither party will be liable for non-performance or delay in performance of any obligation (other than payment of monetary sums due) to the extent caused by events or circumstances beyond its reasonable control and without negligence on its part.

Disputes

In the event of a dispute, you agree to try to resolve the dispute by first contacting us prior to taking any other action.  Failure to do so prior to taking any other action will result in your breach of this Agreement.  Any resolution of your dispute will be considered by us to be in good faith, and you agree to abide by our decision.  If you seek a remedy in a court of law, it will be your responsibility to pay for our legal fees.  In addition, you agree to waive any right to a trial by jury in the event of any controversy or claim relating to this Agreement.  In addition, in the event of any breach or violation of this Agreement or any provision of this Agreement, we are entitled to enforce all of our legal remedies for the breach or wrongful activity including, but not limited to, seeking actual damages, including profits, the maximum amount of statutory damages under applicable statutes and Acts, treble damages, and attorneys' fees and costs.  These remedies and damages are in addition to those monetary payments set forth above and/or any amounts otherwise due pursuant to this Agreement.  The Agreement (and any non-contractual disputes/claims arising out of or in connection with them) are subject to the laws of the state of Pennsylvania, United States of America, without regard to choice or conflicts of law principles.  Further, you and we agree to the jurisdiction of Lycoming County, Pennsylvania to resolve any dispute, claim, or controversy that relates to or arises in connection with the Agreement (and any non-contractual disputes/claims relating to or arising in connection with them). 

For the avoidance of doubt, “You” does not include HomeSource, Inc., Centerspec, and/or any of its parents, subsidiaries, directors, officers, affiliates, employees, agents and/or representatives.

The headings of this Agreement are only for convenience and shall not be used to construe meaning of this Agreement or the terms herein.

Agreement Updates

We reserve the right to revise this policy or its terms from time to time without prior notice to you.  You may not be notified of material changes in Our Terms of Service, please check this section of our website for changes.

Other than as stated in this section or as explicitly agreed upon in writing between you and Us, this Agreement constitutes all the terms and conditions agreed upon between you and us and supersedes any prior Agreement in relation to the subject matter of this Agreement, whether written or oral.

Unless as otherwise stated in the Agreement, should any provision of the Agreement be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Agreement, and the application of that provision shall be enforced to the extent permitted by law.

Any failure by us or any third-party beneficiary to enforce the Agreement or any provision thereof shall not waive our or the applicable third-party beneficiary’s right to do so.

We may assign the Agreement or any part of them, and we may delegate any of our obligations under the Agreement.  You may not assign the Agreement to any third party.

Website & Pricing

While we take every precaution to ensure all products and pricing are correct on our web site, mistakes do occur.  Should you find a mistake please contact us.  Prices and the availability of products and our services are subject to change without notice.  Despite our best efforts, we will, from time to time, make pricing mistakes.  We will endeavor to promptly correct any mistakes as we become aware of them.  We reserve the right to revoke any offer and/or correct any error at any time, including after an order has been submitted and even in the event that your method of payment has been charged.  Any disputes related to pricing will be resolved at our sole and complete discretion.

Certain technical difficulties or maintenance may, from time to time, result in temporary interruptions of the website.  To the extent permissible under applicable law, we reserve the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the website, with or without notice, all without liability to you, except were prohibited by law, for any interruption, modification, or discontinuation of any function or feature of the website.  You understand, agree, and accept that we have no obligation to maintain, support, upgrade, or update the website, or to provide all or any specific content through the website.  This section will be enforced to the extent permissible by applicable law.